FAQ

Please read carefully before sending us mail related to all your queries.The FAQ section covers most of the questions which is people commonly asked and if your query is not present in our list please mail us your query to add value to other customers.

Website Usage

We delivered throughout India and visit PINCODE Page for more details.The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
If a product is not available in your size, Just add to Wishlist and you can choose to be notified when it comes back in stock.
We deliver most of our orders within 5-7 days which is maximum days but once we order received immediately delivery process started and product will be dispatched within 3-4 days time frame.
You can apply a coupon on cart page before you place an order.
We support the following payment options at letsbuysarees.in: COD (Cash on Delivery)for selected pincodes only. Credit Card Debit Card Net banking
Cash on Delivery allows you to pay for your order with cash at the time of delivery. letsbuysarees.in offers a Cash on Delivery option for all orders between Rs. 500 and Rs. 20000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
If you do not see a COD option on your payment page, this may be due to one of the following reasons: Your order value may be below Rs. 500 or over Rs. 20000. Our courier partners may not support a Cash on Delivery option to your delivery address.
The order status has received by the customer through the mail communication for each stage. As well as Order status can be viewed from Order page.

Cancellations and Returns

Letsbuysarees Online Service Pvt Ltd's Return Policy offers you the option to return items purchased on letsbuysarees.in within 7 days of the receipt. In case of returns, we will credit the amount through NEFT option which you paid for the products as cash back into your account.If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.
letsbuysarees.in's 7 day returns policy gives you an option to return items purchased on letsbuysarees.in for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. You prefer,you can ship an item back to us. In such cases, we will credit your cash back account with Rs.100 to cover your cost of shipping the product back to us.Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your account through NEFT option.If you wish to receive a refund instead, please send an email with the following details from your registered email address to return@letsbuysarees.in. If the picked up product does not pass the quality check we shall return it back to you. The following products sold on letsbuysarees.in are exceptions to this policy: Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes: Briefs, Trunks and Lingerie.Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.Mittens, Socks and Wrist-Bands.Fine jewelry products must be returned within 15 days of delivery.
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facilty.
If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.
You can send the return to the mailing address which has mentioned on the email which is received after raise the return request.
Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with letsbuysarees.in. Following are the terms and conditions for return/replacement.Products must be in their original condition Only unused, unaltered, unsoiled products with their original tags will be accepted Brand packaging should be intact Brand's policy shall apply for specific branded product.We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same Replacements will be made basis availability of that product on the website
Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund or replacement of the product as per your request.
If you receive a faulty product, we request you to Contact Us within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty or defective, we’ll exchange it for you or refund the entire amount, as per your request.
You can return a product to letsbuysarees.in if: You received a faulty or defective product You received a physically damaged product You are unhappy with the product quality The product is different from description on the website There is Size or Fit issue If the delivered product falls under any of the above mentioned cases, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.
Absolutely!! Letsbuysarees offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of date of receipt of your complaint and replace with the right size.
If you receive a wrong product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund or replacement of the product.
If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund or replacement of the product as per your request.
You can cancel your order any time before the shipping of your product. Just fill up our Contact Us form with your order details and we will cancel it and initiate your refund.
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.
Replacements are made basis availability of the product on the website. If the product is not available on the website,we’ll initiate refund after your confirmation.
If you receive a product that is different from the description on letsbuysarees.in, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint.You can choose to have refund/replacement of the product.
All items which can be resold are always eligible for return.
If we arrange the pick up of your product, you don't need to pay anything. In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier.We will refund the amount the full courier amount in your account by cash up to Rs. 400 through NEFT option
Your order may have been cancelled because of any of the following reasons: Non-availability of the product(s) Inaccuracies or errors in pricing information Problems identified by our fraud detection department We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

Payments

All information maintained by PayU India's most trusted online Payment Gateway.
Please fill in our Contact Us form with your transaction details and we will look into it immediately.
• Valid ONLY for HDFC & Citibank credit card. • EMI not applicable for debit cards • EMI option is not available for few products only. • The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the outstanding balance. • Minimum cart value to avail 3, 6, 9 & 12 months EMI is Rs 3000.
Absolutely! You can try either of the following modes of payment: Internet banking - You may use your internet-enabled bank account to make the purchase online. Cash on delivery - You may choose to pay money on the actual delivery of your product(s) at your place. This option, however, is not available for every product.
Yes, you can! We have introduced the option of paying by EMI (equated monthly installments) on the site
Buy more in one go then. You can include multiple items in your cart totalling to a value of Rs. 3000 or above. The EMI option is available for all HDFC and Citi bank credit card holders
The EMI option is not available on debit cards. Also, it is only available for credit cards issued by HDFC and Citi bank
You can use any one of the following payment methods: Credit card (Visa/ Master/ Amex) Credit card EMI (in 3 and 6 months installments) Debit card (All leading bank debit cards) Netbanking (For all leading banks ) Cash on Delivery (Available on select deals and products)
None. We will never hide any cost from you. The price and charges mentioned on the site are final.
Absolutely! You can make use of our Cash on Delivery option. By selecting this payment option, you are required to pay money on the actual delivery of your product(s).
COD refers to Cash On Delivery. It doesn’t matter if you don’t want to use your credit/debit card or use internet banking. You have the option of paying for the purchase at your doorstep. Just place your order and make cash payment upon the delivery of your order.
The cash-on-delivery option is not available on all products. Also, deal vouchers cannot be bought using this option.

Orders, Shipping and Delivery

a. Visit the Track Your Order Page b. Enter your order ID and mobile number/e-mail ID
Shipping charges are waived off if your total cart value for products (not deals) is Rs. 300 or above. Shipping charges of Rs. 30 apply if your product cart value is less than Rs. 300. There are no delivery charges.
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
Please don't accept an open or tampered package. Report this concern by filling up our Contact Us form with your order details and we will look at it immediately and get back to you.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an e-mail informing you about the delay along with the new expected delivery date.
We have tied up with a number of reputed courier partners. The courier service provider for your order is selected based on your location.
We do deliver products internationally. You can, however, place orders from anywhere in the world.

Purchasing on Letsbuysarees

Letsbuysarees guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on Letsbuysarees are original. wherever applicable.
Please fill in our Contact Us form with your transaction details and we will look into it immediately and get back to you with the confirmation.
Yes, absolutely. We will keep your cart saved with us. The selected items will not be removed unless you remove those. However, since our inventory sells out fast, it is advised that you complete your purchase as soon as you can.
Yes, you can. As you click the Buy button on a product page, it gets added to your shopping cart. You can add as many products as you want and then pay for the entire order in one go!
Don't be disheartened if a product you like is not available currently. Click the Notify Me button/link on the product page. We will let you know the moment your selected product is back in stock.
You will see a confirmation message on the screen along with your order number. If you have bought deals, you will also receive your Letsbuysarees voucher over email to confirm your purchase.
All Letsbuysarees products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please fill in our Contact Us form with your transaction details and we will look into it immediately.